One of the most frequent subjects discussed in business meetings, publications and websites is change and how to manage it.
The environment in which organizations operate is increasingly volatile; due to global politics and the pace of technological innovation. This new context is often described as VUCA – Volatile, Uncertain, Complex and Ambiguous. As a result, before businesses have adapted to one set of circumstances, those conditions have become obsolete and the organization is forced to throw away much of what it just learned and start over again.
While the environment in which businesses operate is becoming more ambiguous, the people who work in those businesses often want to stay the same. As a rule, people do not like quick and unexpected changes; they prefer to live and work in an environment that is stable.
This can create conflict: how do changing organizations and change-resistant people find common ground?
This conflict frequently manifests when a new leader takes over an existing team. Usually, human relationships are filled with small and insignificant difficulties. But those small problems can become explosive issues if a new leader fails to properly ease into the team they are assigned to take over. This is because, apart from the explicit rules guiding a group, there are unwritten agreements that everyone respects. However, a new leader might fail to identify these nuances and innocently violate them.
If you are a leader taking over a new team, you can save yourself a lot of grief by doing things right from the outset. Many leaders try to play it all by the book and forget that team members are humans and humans are not always objective. That kind of attitude only attracts the anger and hostility of the team because they view the leader as an arrogant intruder imposing on the group.
A leader must realize that although the organization recognizes him/her as the head of the team, it is how they relate with the team that will get its members to offer their loyalty and respect. How can the leaders achieve this?
- Be a learner before you try to be the leader: The people, who have been on the team before you, deserve your respect. Show it by getting to know them, what they have achieved, and what their challenges are.
For Rob, Vice President of a global skin care company, his first meetings on the job are always with his new team members. “I spend time with every person on the team individually. The first half of our initial meeting is just to get to know them personally. What do they like? Do they have a family? How long have they been in their role? Then I move into getting a deeper understanding of their job. I don’t talk a lot, just a lot of listening in the first 100 days.”
- Give People Power: Usually in the form of asking for and accepting suggestions. Implementing good suggestions from team members is an invitation to them to be part of the success you are planning for the group.
Andrew, a pharmaceutical marketing executive finds success in asking their opinions. “Most team members have a definite opinion on how business has been done in the past,” commented Andy. “I learn a great deal by specifically asking them to share their insights and suggestions on how they might tackle our mission. They not only feel heard and appreciated, but great ideas surface and can be put to use.”
- Identify Power-centers and Alliances: In every group there are agreeable and difficult persons. Identifying them correctly will help you understand why the team functions as it does.
- Avoid Competition or Showboating: The previous leader of the group will still cast a shadow over it; do not compete with the legacy of that leader. It will only show you up as insecure; instead, publicly embrace what they achieved but quietly and constructively change what they did wrong or what needs to be fine-tuned.
This is critical according to Rob, “You can never criticize what was done before. Convey to your team that what was done was great, but now you have new mission to accomplish.”
- Do not Demand Respect, Earn it By Your Example: Your new team members will assert their right to recognize you as their leader. They want to know if you deserve to be team leader. You can only gain lasting respect by acting in line with the values that you promote.
In closing, new leaders may feel pressured to hit the ground running. But in most cases, they will make faster progress if they slow down at the beginning.
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